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Delete Your Medeliva Account

This page explains how to delete your account from the Medeliva app for customers and the Medeliva Delivery Agent app for couriers. Both applications are published and operated by Sen Labs.

It also explains what happens to your personal information after you request account deletion, including what information is deleted and what information may need to be retained for legal or regulatory reasons.

1. Delete Your Account in the App
Medeliva — Customer App

To delete your customer account:

  1. Open the Medeliva app and sign in.

  2. Go to Profile.

  3. Select Settings.

  4. Tap Delete Account.

  5. Confirm that you want to delete your account.

Medeliva Delivery Agent — Courier App

To delete your courier account:

  1. Open the Medeliva Delivery Agent app and sign in.

  2. Go to Settings.

  3. Tap Delete Account.

  4. Confirm that you want to delete your account.

After you confirm the deletion request, you will be signed out and your account will be deactivated.

If you signed in using Google or Apple, the connection between that account and your Medeliva account will also be removed.

2. Request Account Deletion by Email

If you no longer have access to the application or cannot sign in, you can request account deletion by contacting us by email.

Please include:

  • The email address or phone number associated with your Medeliva account.

  • Whether the account is a customer or courier account.

For security purposes, please send the request from the email address registered to your Medeliva account whenever possible.

If you cannot send the request from your registered email address, we may ask you to verify your identity before processing the deletion request.

We will process account deletion requests within 30 days and will notify you by email when the process has been completed.

3. What Happens to Your Data

When you delete your account, we will delete or anonymise your personal information in accordance with our Privacy Policy and applicable legal requirements.

Data Deleted Within 30 Days

The following information will generally be deleted or anonymised within 30 days:

  • Your name, email address, and phone number.

  • Profile photo and other profile information.

  • Date of birth and gender.

  • Saved delivery addresses.

  • Application settings and preferences.

  • Your Google or Apple sign-in connection.

  • Chat messages and support tickets.

  • Prescriptions you uploaded, unless applicable pharmacy or legal regulations require the relevant pharmacy to retain a record for longer.

  • For couriers, identity and licence documents.

  • For couriers, vehicle information and applicable location data.

Information Retained for Legal or Business Requirements

Certain information may need to be retained for a limited period after account deletion.

For example:

  • Orders, payments, payouts, and invoices may be retained for as long as required by applicable tax, accounting, financial, or other legal requirements, up to 6 years where applicable.

  • Where possible, personal identifiers such as your name and direct contact details will be removed or anonymised from retained financial records.

  • Once the applicable retention period expires, the retained information will be deleted or anonymised in accordance with our data-retention policies.

4. Courier Wallet Balance

If you are a courier, we recommend withdrawing your available wallet balance before requesting account deletion.

Any remaining eligible balance will be processed and paid to your saved payout method before your account is fully closed, subject to applicable payment and payout requirements.

If there is an unresolved payment, payout, dispute, or other financial obligation associated with your account, the relevant financial information may be retained until the matter is resolved or the applicable legal retention period expires.

5. Account Deletion Is Permanent

Deleting your Medeliva account cannot be undone.

Once your account has been deleted, you will no longer be able to access your previous account, order history, saved addresses, or other account features associated with that account.

If you want to use Medeliva again in the future, you will need to create a new account.

6. Request Removal of Specific Data

You do not necessarily need to delete your entire account if you only want certain personal information removed.

If you want to keep your Medeliva account but request deletion of specific information, contact us at:

Please describe the information you would like removed. We will review your request and process it in accordance with applicable data-protection and legal requirements.

7. Privacy Policy

For more information about how Medeliva and Sen Labs collect, use, store, protect, retain, and delete personal information, please review our Privacy Policy.

8. Contact Information

If you have questions about account deletion or your personal information, please contact us at: